Refund Policy
Last updated: July 2026
1. Free Website Preview
HooNext allows you to preview your website before purchasing. Since no payment is required for the preview experience, no refund applies at this stage.
2. Website Purchases
Once payment is successfully completed, HooNext immediately begins provisioning your website, allocating infrastructure, generating your project, and preparing your customer dashboard. Because our products are delivered digitally and provisioning starts immediately, purchases become non-refundable once this process has begun.
If you are charged more than once for the same purchase or a billing error occurs, please contact us immediately. Verified duplicate or incorrect charges will be refunded.
3. Monthly Subscription Plans
Subscription plans may be cancelled at any time from your dashboard. Cancellation prevents future renewals but does not refund payments already made for the current billing period. Your website and included services remain active until the end of your current subscription cycle.
4. Buy & Maintain Plan
Customers enrolled in the Buy & Maintain plan may cancel the monthly maintenance subscription before the next billing cycle. Maintenance services continue until the current billing period expires.
5. Custom Development
Any custom development, integrations, migrations, consulting, or additional work requested outside HooNext's standard website offerings is non-refundable once development has started.
6. Domains & Third-Party Services
Domain registrations, premium themes, plugins, software licenses, hosting, email services, and any other third-party products or services purchased on your behalf are non-refundable once purchased.
7. Refund Requests
If you believe you have been billed incorrectly or have another payment concern, please contact us at support@hoonext.online.
We aim to respond within five (5) business days. Approved refunds are issued to the original payment method and typically appear within five (5) to ten (10) business days depending on your payment provider.
8. Chargebacks
Before initiating a chargeback with your bank or card provider, please contact HooNext so we can resolve the issue directly. Active chargebacks may result in temporary suspension of your website or services while the dispute is under review.
9. Changes to this Policy
HooNext may update this Refund Policy from time to time. Any changes become effective immediately after being published on this page. Continued use of our services after updates indicates acceptance of the revised policy.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact us at support@hoonext.online.